Project 09 / AI & support
Grounded AI Support Operations
Produces cited, review-only support drafts and escalates unknown, injected or sensitive requests.
01 / Problem
LLM support systems can hallucinate policy, obey malicious instructions or take actions that require human authority.
02 / System
Designed as a controlled operational pipeline.
The workflow retrieves approved knowledge, checks relevance and citations, detects unsafe intent and creates either a reviewable draft or a human handoff.
Cited support drafts
Unknown questions escalated
Zero customer messages sent automatically
03 / Reliability controls
What keeps the system honest.
04 / Verification
Actual n8n webhook
Actual n8n webhook passed cited-draft, replay, unknown, injection, sensitive, validation and outage cases.
This is a locally verified engineering demonstration using synthetic data and controlled service adapters. It is not described as a production client deployment unless live evidence is added later.
Inspect the implementation.
Sanitized exports and test artifacts from this demonstration. No credentials or client data are included.