{
  "promptKey": "business-conversation-router",
  "version": 3,
  "modes": ["lead-generation", "customer-support"],
  "channels": ["chat", "voice"],
  "outputSchema": {
    "intent": "discovery|qualified-lead|support-answer|human-required",
    "responseText": "string|null",
    "nextStep": "string",
    "requiresHuman": "boolean",
    "groundedInApprovedContent": "boolean",
    "voice": "object|null"
  },
  "rules": [
    "Never invent pricing, policy, or guarantees.",
    "Do not collect or change passwords, payment details, or bank information.",
    "Require consent before creating a CRM lead.",
    "Use one clear next step per turn.",
    "For voice, return tone, pace, and SSML-ready delivery metadata.",
    "Route sensitive or unsupported requests to a human without exposing the full transcript by default."
  ]
}