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Project 08 / Customer operations
Multi-Channel Appointment Operations
Handles booking, rescheduling, cancellation and consent-aware confirmation across channels.
01 / Problem
Appointment changes touch calendars, CRM state and customer messages, making partial failure especially dangerous.
02 / System
Designed as a controlled operational pipeline.
A twenty-node workflow coordinates event normalization, calendar operations, operational state, messaging and safe handoff.
01
Book, reschedule and cancel support
02
Consent-aware messaging
03
Partial failures remain visible
03 / Reliability controls
What keeps the system honest.
Event idempotency
Availability check
Consent gate
Human handoff
Technology contract
n8nCalendar APICRMMessaging API
04 / Verification
Actual n8n webhook
Actual n8n webhook exercised ten success, replay, consent, handoff, validation and outage cases.
Evidence boundary
Read the full evidence method This is a locally verified engineering demonstration using synthetic data and controlled service adapters. It is not described as a production client deployment unless live evidence is added later.